Credit Card Return ProcessΒΆ

This document will describe the temporary process for processing a credit card return when a customer had the original charge ran on the old system and we now need to refund with the new integrated system.

Since the 2 transactions are from different payment processors, one cannot refund for the other. The credit card must be refunded on the old swipe system and the refund must be processed as a cash refund in AlphaRent.

  1. Close out the contract as normal until you get to the payment portion of the contract.

  2. If the any charge has been made to the customers card via the integrated credit card system within AlphaRent, then you can proceed normally.

  3. If the initial charge was via the old system and no additional charges were made via the integrated credit card system within AlphaRent, then you must process the refund in AlphaRent as cash using CA as the payment type.

    _images/cashRefund.png

  4. You will need to keep track of these transactions so that you can find any issues as you close out. Please use the attached form daily. File with your daily paperwork

    Credit Card Log

  5. At the end of the night, batch out the credit card machine and put the total into the Deposit 2 field in the Bank Deposit File. This number will be a negative number.

    _images/BankDepositsDeposit2.png

  6. Save the credit card batch report and attach it to the credit card log from that day.

Note

You will still need to follow the GUI close out procedures. You must balance out to $0.00 at the end of the day. Make sure to do mock close outs periodically.